FREQUENTLY ASK QUESTIONS

1. What products does Ecom Mart offer?

We specialize in Home & Kitchen essentials and Home Décor items, bringing you modern, stylish, and practical products that make your home smarter and more beautiful.

2. Do you offer Cash on Delivery (COD)?

Yes ✅ We provide Cash on Delivery across Pakistan for your convenience.

3. How long does delivery take?

Orders are usually delivered within 3–5 working days in major cities, and 5–7 working days for other locations.

4. What if I receive a damaged or wrong product?

No worries! If your order arrives damaged or incorrect, contact us within 48 hours with proof (photo/video), and we’ll arrange a replacement or refund.

5. Do you offer free shipping?

Yes! We offer Free Shipping on orders above PKR 2,000.

6. Can I return or exchange a product?

Yes, we have a 7-day return & exchange policy. The product must be unused, in original condition, and with packaging intact.

7. Are your products durable and high-quality?

Absolutely ✅ All our products are carefully selected for quality, durability, and style, ensuring the best value for your home.

8. How can I track my order?

Once your order is shipped, you’ll receive a tracking ID via SMS or email, which you can use to track your parcel easily.

9. How do I contact customer support?

You can reach us through our Contact Us page, email, or WhatsApp. Our support team is available to assist you with any queries.